If you are interested in becoming a member of the Florida APCO Training Committee,
please email:  Brandie Ball at brandie.ball@stpete.org

The 2018 Florida APCO/NENA Conference is just around the corner. If you are interested in instructing a session this year, please fill out the form below.

    2018 Florida APCO/NENA Conference Call for Papers 

Upcoming APCO Classes in Florida

State of Florida 911 Public Safety Telecommunicator Exam & FREE Study Resources 

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The Department of Education has revamped their PST framework.  As a result, the study guide/curriculum for the 911 Public Safety Telecommunicator Program changed effective July 1st, 2017!   Anyone testing after Oct. 1, 2017, will be tested on the new curriculum.  

NEW CURRICULUM/STUDY GUIDE CLICK HERE!     

Below you will find several links that will be helpful in preparing to take the State of Florida 911 Public Safety Telecommunicator Exam based on the 2017 curriculum.  Please remember, these are only study guides. They are not the actual test questions, even though they may be similar in nature. 

Thank you to everyone that has contributed study materials. If your agency has developed study materials and you would like to share with the APCO Florida Training Committee- please send your information to: brandie.ball@stpete.org.  Thanks in advance!!

DOH Website click here.

2017 911 PST Exam Study Materials

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2017 mock exams - Remember to not only use the mock exams to prepare. 
             2017 Mock Exam #1 
          2017 Mock Exam #1 Answer Key
          2017 Mock Exam #2
          2017 Mock Exam #2 Answer Key 

2017 Worksheets
The below worksheets are based on the DOH study guide dated 07/01/2017.  These worksheets should be used as a guide to help you learn the material  in preparation for the state exam. These worksheets do not cover all elements of the study guide.  Use all available resources when preparing, but remember the state study guide is the primary source.  
 
Chapter 1                                           Chapter 1 answers 
Chapter 2                                           Chapter 2 answers 
Chapter 3                                           Chapter 3 answers
Chapter 4                                           Chapter 4 answers
Chapter 5                                           Chapter 5 answers 
Chapter 6                                           Chapter 6 answers
Chapter 7                                           Chapter 7 answers 
Chapter 8                                           Chapter 8 answers 
Chapter 9                                           Chapter 9 answers 
Chapter 10                                         Chapter 10 answers 
Chapter 11                                         Chapter 11 answers
Chapter 12                                         Chapter 12 answers 




Available training- check often for training in your area!     

APCO International:


Continuing Education Classes
For more information, contact:
Darlene Hines,
EMD Program/Sales Coordinator
Call: 888-272-6911 ext. 2458
Email: hinesd@apcointl.org
Visit: apcointl.org/training-and-certification.html

TAKE ADVANTAGE OF OUR ONE-DAY CLASSES!

APCO offers one-day (8-hour) continuing education classes in a variety of subjects. Take advantage of these classes for your next chapter conference - we come to your facility and co-host the class with you.

Classes Offered:

  • Active Shooter Incidents for Public Safety Communications
  • Crisis Negotiations
  • Customer Service in Today’s Public Safety Communications
  • Disaster Operations and the Communications Center
  • Emergency Medical Dispatch Manager
  • Public Safety Communications Staffing and Employee Retention
  • Surviving Stress


If you need a more flexible schedule, online courses are also available - click here for a course catalog.



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If you would like to host an APCO Institute course at your agency, please see complete details on our Co-host Application at:  http://www.apcointl.com/institute/formsandinformation/TrainingCourseCo-HostApplicationForm.pdf