If you are interested in becoming a member of the Florida APCO Training Committee,
please email:  Brandie Ball at brandie.ball@stpete.org

Upcoming APCO Classes in Florida

State of Florida 911 Public Safety Telecommunicator Exam & FREE Study Resources 

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The Department of Education has revamped their PST framework.  As a result, the study guide/curriculum for the 911 Public Safety Telecommunicator Program is changing effective July 1st, 2014! Anyone that completes a training program on or after July 1, 2014 will be tested on the new curriculum.   

Below you will find several helpful links in preparation to take the State of Florida 911 Public Safety Telecommunicator Exam.  Please remember, these are only study guides. They are not the actual test questions, even though they may be similar in nature. 

Thank you to everyone that has contributed study materials. If your agency has developed study materials and you would like to share with the APCO Florida Training Committee- please send your information to: heneksn@pbso.org.  Thanks in advance!!

DOH Website click here.
NEW CURRICULUM/STUDY GUIDE CLICK HERE!

2014 911 PST Exam Study Materials

The below worksheets are based off the DOH study guide dated 07/01/2014.  These worksheets should be used as a guide to help you learn the material  in preparation for your state exam. These worksheets do not cover all elements of the study guide.  When preparing for the state exam, remember to use all resources, including using your state study guide as your primary resource
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2014 Mock Exam -  Remember do not just use the mock exam as your only study resource! 


2014 Mock Exam 
2014 Mock Exam Answer Key
                                          2014 Mock Exam B 
                                          2014 Mock Exam B Answer Key 
                                          2014 Mock Exam C 
                                          2014 Mock Exam C Answer Key

2014 Worksheets
 
Chapter 1                                           Chapter 1 answers 
Chapter 2                                           Chapter 2 answers 
Chapter 3                                           Chapter 3 answers
Chapter 4                                           Chapter 4 answers
Chapter 5                                           Chapter 5 answers 
Chapter 6                                           Chapter 6 answers
Chapter 7                                           Chapter 7 answers 
Chapter 8                                           Chapter 8 answers 
Chapter 9                                           Chapter 9 answers 
Chapter 10                                         Chapter 10 answers 
Chapter 11                                         Chapter 11 answers
Chapter 12                                         Chapter 12 answers 




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More Worksheets! 

Here are some additional worksheets available for study. These also go with the updated curriculum for 2014. 

Chapter 1 version 2 click HERE
Chapter 2 version 2 click HERE
Chapter 3 version 2 click HERE
Chapter 4 version 2 click HERE
Chapter 5 version 2 click HERE
Chapter 6 version 2 click HERE
Chapter 7 version 2 click HERE
Chapter 8 version 2 click HERE
Chapter 9 version 2 click HERE
Chapter 10 version 2 click HERE
Chapter 11 version 2 click HERE
Chapter 12 version 2 click HERE


Definitions and Acronyms for 2014 Curriculum
 
The below worksheets are additional materials for you to use, create flashcards from, etc. 

Happy Studying!

For a list of definitions click HERE

For a list of acronyms click HERE
2014 Jeopardy Game- Study Materials
Jeopardy Instructions
Jeopardy PST Overview 
Jeopardy PST Overview 2
Jeopardy PST Chapters 1 & 2
Jeopardy PST Chapters 3 & 4
Jeopardy PST Chapters 6 & 7
Jeopardy PST Chapter 8




Available training- check often for training in your area!     

Alachua County Sheriff's Office is hosting a daylong discussion of public safety communications issues. 
Tuesday, August 15 from 0830-1700.  Seating is limited. 
Please RSVP to cborchers@acso.us or call 352-264-6665. 
Tracks include:  QA/QI, Training, and Operations.   With topics including: DOH Curriculum Updates, CISM, and QA Tracking

APCO International:


Continuing Education Classes
For more information, contact:
Darlene Hines,
EMD Program/Sales Coordinator
Call: 888-272-6911 ext. 2458
Email: hinesd@apcointl.org
Visit: apcointl.org/training-and-certification.html

TAKE ADVANTAGE OF OUR ONE-DAY CLASSES!

APCO offers one-day (8-hour) continuing education classes in a variety of subjects. Take advantage of these classes for your next chapter conference - we come to your facility and co-host the class with you.

Classes Offered:

  • Active Shooter Incidents for Public Safety Communications
  • Crisis Negotiations
  • Customer Service in Today’s Public Safety Communications
  • Disaster Operations and the Communications Center
  • Emergency Medical Dispatch Manager
  • Public Safety Communications Staffing and Employee Retention
  • Surviving Stress


If you need a more flexible schedule, online courses are also available - click here for a course catalog.



All material ©2014 APCO International, Inc. All Rights Reserved.
APCO International, 351 N. Williamson Blvd., Daytona Beach, FL 32114-1112



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If you would like to host an APCO Institute course at your agency, please see complete details on our Co-host Application at:  http://www.apcointl.com/institute/formsandinformation/TrainingCourseCo-HostApplicationForm.pdf